My Vehicle Was Towed
Here's how to get it back, and avoid a wasted trip.
Office hours: Monday–Friday, 9:00 AM–4:30 PM
How Do I Get My Vehicle Back?
1. Call Us
Call 877-724-6639. We'll verify you're the owner, confirm we have your vehicle, and tell you exactly what to bring.
2. Send Your Documents
Photo ID and proof of ownership are required. We'll tell you where to send them so everything is ready before you arrive.
3. Schedule Your Pickup
Arrange a convenient time to collect your vehicle from our facility.
4. Pick Up Your Vehicle
Bring your original photo ID and proof of ownership with you. Sending copies ahead speeds up your visit, but we need the originals in hand at pickup.
Can I Have My Vehicle Repaired at the Lot?
We don't allow vehicle repairs on our property. Your vehicle needs to leave the lot either driven or towed.
Common Questions
How soon can I get my vehicle?
Call 877-724-6639 and we'll schedule your pickup. In most cases we can arrange same-day or next-day.
What do I need to bring?
Your original photo ID and proof of ownership. You can send copies ahead of time to speed things up, but bring the originals with you.
Can someone else pick up my vehicle for me?
Yes, but they need a notarized authorization form from us. Call 877-724-6639 and we'll get the form to you. Bring it back signed and notarized, along with their photo ID.
I'm not sure my vehicle is at your lot. How do I find out?
Call 877-724-6639 with your plate number or VIN and we'll check.
Call 877-724-6639 and we'll set up a time.
1460 Minor Parkway, Birmingham, AL 35224
Last updated: August 8, 2026